This page explains what happens to your money when a booking or an order is cancelled. Refunds always go back to the payment method you used, through Razorpay. Banks usually take 5 to 7 working days to show them.
1. Doctor bookings
- You can cancel a paid booking in the app before the visit. A convenience fee may be kept; the rest is refunded.
- If the doctor or clinic cancels, you can choose another doctor or take a full refund.
2. Medicine orders (not open yet; these rules apply once they are)
- You can cancel an order in the app until the pharmacy starts packing it. You get a full refund.
- If the pharmacy cannot fill the order, or it cannot be delivered, the order is cancelled and fully refunded.
- Medicines that need a prescription are sent only against a valid prescription from a registered doctor. The pharmacy can cancel an order if the prescription is missing or not valid.
- Once delivered, medicines cannot be returned, for safety. If you got a wrong, damaged or expired item, write to us within 48 hours with your order number and a photo, and we will replace it or refund it.
3. Delivery (once medicine orders open)
Orders are delivered by riders working with the pharmacy, from the nearest Zodact partner pharmacy that has your medicines in stock, and only within its delivery area. The app shows the delivery fee and the total before you pay. You will get updates in the app as the order is packed, picked up and delivered.
4. Clinic and pharmacy plans
Subscription fees are billed for the period shown when you subscribe and are not refunded for a part of a period. You can stop renewing at any time.
5. Questions
Write to support@zodact.com with your booking or order number. We reply within 2 working days.